Cycore Academy Privacy Policy

1. Scope

This Privacy Policy applies to the Cycore Academy website and learning services operated by Cycore Studios Limited. By using the academy website, creating an account, purchasing a course, or joining a class, you agree to the data practices described in this policy.

2. Information we collect

• Account information such as full name, email address, phone number, and password-authenticated user ID
• Profile information such as avatar, city or country, bio, background, and area of interest where provided
• Course and class activity such as enrollments, lesson progress, quiz activity, and class join history
• Payment records such as payment amount, transaction references, promo usage, advance balance usage, and refund records
• Technical data required for secure operation, such as browser requests, session state, and service logs

3. How we use information

• To create and manage learner accounts
• To provide access to courses, bundles, online classes, and student dashboards
• To process payments, refunds, promo redemptions, and advance balance transactions
• To send essential communications including welcome messages, payment confirmations, and class reminders
• To protect the platform, investigate misuse, and maintain service quality

4. Payments and third-party services

Payments may be processed through third-party payment providers such as SSLCommerz. Lesson playback may use embedded video player services, and class access may use external meeting links such as Zoom. We only use these services to support academy operations and do not sell learner information to third parties.

5. Data sharing

We may share information with service providers only where required to operate the academy, process payments, send email, host content, or maintain platform security. We may also disclose information where required by law, regulation, legal process, or legitimate fraud-prevention needs.

6. Data retention and security

We retain learner and transaction data for as long as reasonably necessary to provide the service, manage support and compliance obligations, and resolve disputes. Cycore Academy uses industry-standard hosting and access controls, but no internet-based service can guarantee absolute security.

7. Your choices

You may request updates to your account information through your profile or by contacting us. Some information may be retained where required for transaction history, fraud prevention, legal obligations, or platform integrity.

8. Contact

For privacy-related questions, please contact Cycore Studios Limited at info@cycorestudios.com or call +88017 99 282828.